Privacy information for visitors, prospects and clients
This Privacy Policy explains how TechNisha LTD ("TechNisha", "we", "us" or "our") collects, uses, stores and shares personal data in connection with technisha.co.uk, enquiries, business communications and the digital services we provide to clients.
Who we are
Legal name: TechNisha LTD
Company number: 16839549
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@technisha.co.uk
Phone / WhatsApp: +44 7520 644 240
ICO registration reference: ZC065517
For personal data that TechNisha collects for its own business purposes - such as handling enquiries, managing client relationships, billing, security and lawful marketing - TechNisha generally acts as a data controller. Where TechNisha processes personal data on behalf of a client as part of an agreed service, the parties may have different controller/processor roles; the client may remain the controller and TechNisha may act as processor under applicable data-protection law and any relevant data processing agreement.
What personal data we may collect
Depending on how you interact with TechNisha, we may collect only the information reasonably needed for the relevant purpose, including:
Identity and contact data
Name, business name, job title, email address, phone number, WhatsApp contact details and business address.
Enquiry and communications data
Messages, call notes, meeting details, project requirements, quotations, support requests and correspondence.
Commercial and billing data
Service package, invoices, payment status, transaction references and information required to administer the customer relationship. Payment card details should normally be handled by the relevant payment provider rather than stored by TechNisha.
Account and access data
Usernames, account identifiers, permissions and access-related information needed to manage a client-owned third-party platform such as Google Business Profile, Google Ads, Meta Ads, hosting or another agreed service.
Website and technical data
IP address, browser/device information, approximate usage information, security logs and information needed to operate and protect the website.
Client-provided business or campaign data
Information supplied to us for website development, content production, SEO, advertising, lead-management or automation work.
How we receive personal data
- Directly from you - for example when you email us, call us, contact us on WhatsApp, request a quotation, or otherwise communicate with us.
- From your organisation - for example when a client authorises TechNisha to work on an account or supplies information needed to deliver a service.
- From public or professional sources - for example business websites, publicly available business directories or professional networking profiles, where relevant to a legitimate business purpose and subject to applicable direct-marketing rules.
- From third-party platforms - where you authorise access to Google, Meta, hosting, advertising, analytics or another platform used for an agreed service.
Why we use personal data and our lawful bases
The lawful basis used depends on the purpose and circumstances of the processing. The table below describes the main purposes currently relevant to TechNisha.
| Purpose | Typical data | Lawful basis / condition |
|---|---|---|
| Respond to enquiries and requests | Name, contact details, enquiry content | Steps taken at your request before entering a contract; otherwise legitimate interests. |
| Provide and manage contracted services | Contact, project, account and business data | Performance of a contract or steps necessary to enter into a contract. |
| Billing, accounting and legal records | Billing/contact data, transaction references | Legal obligation and/or contract, as applicable. |
| Service communications and support | Contact details, support history | Contract and legitimate interests in managing customer relationships and service delivery. |
| Website security and fraud prevention | IP address, device/browser and security logs | Legitimate interests and, where applicable, legal obligations. |
| Business development and direct marketing | Business contact data, marketing preferences | Consent where required; otherwise another lawful basis only where permitted by applicable data-protection and electronic-marketing rules. |
| Client reporting, campaign management and optimisation | Campaign/account/business data | Contract; where TechNisha processes personal data on the client's behalf, the client's documented instructions and applicable processor terms. |
We will not use personal data for a new purpose that is materially incompatible with the purpose explained to you without considering the applicable legal requirements and, where needed, providing updated information and obtaining consent or another lawful basis.
Direct marketing and communications
TechNisha may communicate with existing or prospective business contacts about its services, where permitted by law. Electronic direct marketing - including email, text, messaging and other electronic communications - is subject to applicable rules, including the Privacy and Electronic Communications Regulations (PECR). Where consent is required, we will seek appropriate consent. Where the law permits a non-consent basis or business-to-business exception, we will use it only where its conditions are met.
You can ask us to stop marketing communications at any time by contacting info@technisha.co.uk or using any unsubscribe/opt-out mechanism provided. We may retain minimal suppression information to ensure that an opt-out is respected.
Client data: controller and processor roles
When TechNisha provides services such as website development, lead management, advertising, automation or digital operations, the work may involve personal data belonging to the client's customers, leads, employees or suppliers. In those situations, the client may determine the purpose and means of processing and therefore act as controller, while TechNisha acts as processor when the legal requirements for a processor relationship are met.
TechNisha will process client personal data only in accordance with the client's documented instructions, subject to applicable law.
The parties should put the required Article 28-style processor terms into a written data processing agreement where applicable, covering confidentiality, security, sub-processors, data-subject rights, assistance, end-of-contract handling and related obligations.
Clients are responsible for ensuring that data supplied to TechNisha is collected and used lawfully, that required notices/consents are in place, and that instructions to TechNisha are appropriate.
Where the client asks TechNisha to connect multiple services, the client should understand that those services may independently process personal data under their own terms.
International data transfers
Some of the technology and service providers used in digital delivery may operate outside the United Kingdom. Where a processing activity constitutes a restricted transfer under applicable UK data-protection law, TechNisha will take the required steps to rely on an applicable UK adequacy regulation, appropriate safeguards or a lawful exception, as applicable to the circumstances.
Because the exact providers and account configurations can change by project, the specific transfer mechanism may depend on the service used. Where a separate data processing agreement or data-transfer documentation applies to a client engagement, that document will govern the detailed arrangement.
How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including to manage the customer relationship, maintain appropriate business records, resolve disputes, enforce agreements, meet accounting or legal obligations and protect our legitimate business interests.
- Enquiries and prospective-customer records: kept for as long as reasonably needed to handle the enquiry, follow up a legitimate business opportunity and maintain an appropriate audit trail, then securely deleted or anonymised where appropriate.
- Client and service records: generally kept for the duration of the relationship and for as long afterwards as reasonably necessary for legal, accounting, contractual, dispute-resolution or legitimate business purposes.
- Marketing preferences and opt-outs: kept as necessary to honour the preference and prevent unwanted marketing.
- Security logs and technical records: kept for a period appropriate to security, troubleshooting, incident investigation and legal needs.
Where we cannot state a fixed period in advance, we use documented criteria such as the duration of the relationship, the nature and sensitivity of the information, legal/accounting requirements, limitation periods, potential disputes and security needs.
Security
TechNisha uses reasonable technical and organisational measures appropriate to the risk to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account permissions, secure authentication practices, restricted access to project systems, backups where appropriate and controlled use of third-party service providers.
No internet transmission or storage system is completely risk-free. Where TechNisha becomes aware of a personal-data incident that requires notification under applicable law, we will take the required steps and cooperate with affected clients or individuals as appropriate.
Your data-protection rights
- The right to be informed about how personal data is used.
- The right to request access to personal data.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing, including direct marketing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where consent is the lawful basis.
To exercise a right, contact info@technisha.co.uk. We may need to verify identity before responding. Rights are not absolute and can be subject to legal exceptions.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner's Office (ICO) if you believe your personal data is being handled unlawfully.
ICO complaints information →Children and policy updates
TechNisha's services and website are intended primarily for businesses and adults acting in a professional capacity. We do not knowingly seek to collect personal data from children through ordinary business enquiries.
We may update this Privacy Policy when our services, technology, legal obligations or data-processing practices change. We will publish the current version on our website and update the effective/review date. Where a change materially affects how we use personal data, we will provide additional notice where required.
Contact TechNisha
TechNisha LTD
Company No. 16839549
128 City Road, London, EC1V 2NX, United Kingdom
Email: info@technisha.co.uk
Phone / WhatsApp: +44 7520 644 240
ICO registration reference: ZC065517
Effective date: 22 September 2026